EMERGENCY BROADCAST // DO NOT IGNORE // CLASSIFIED: RESTRICTED
OUTBREAK
ADVISORY
THEY ARE
IN THE
WALLS.
A HOMEOWNER'S SURVIVAL GUIDE TO THE
WATER DAMAGE OUTBREAK
Asheville, NC // Western North Carolina // Est. 2012
FIELD MANUAL // CH. 01 PAGE 01 / 10

KNOW
YOUR ENEMY.

Water doesn't attack. It infiltrates. And what follows is worse.
24-48
HOURS
before mold spores germinate
47"+
RAINFALL
annual, Asheville average
1900s
STRUCTURES
old plumbing, older foundations
∞
HUMIDITY
the infection vector
⚠ Hurricane Helene, 2024. Patient Zero was a river.
FIELD MANUAL // CH. 02 PAGE 02 / 10

CLASSIFY THE INFECTED.

Three stages of contamination. Each one more dangerous than the last.
01
CAT.1
THE WALKERS
Clean water. Mostly harmless. For now.
SIGHTINGS
Burst pipes. Overflowing sinks. Rain that finally won.
PROTOCOL
Contain in 48 hours. Or they turn.
02
CAT.2
THE INFECTED
Grey water. Microbial. Multiplying.
SIGHTINGS
Dishwashers. Drain lines. The aquarium you swore was fine.
PROTOCOL
PPE required. Contaminated zone.
03
CAT.3
THE HORDE
Black water. Sewage. Flood. Biohazard.
SIGHTINGS
Sewers. Rivers. Helene's worst hour.
PROTOCOL
Full hazmat. No civilians. No shortcuts.
⚠ A Walker becomes a Horde in 48-72 hours if unchecked. The infection is patient.
FIELD MANUAL // CH. 03 PAGE 03 / 10

SURVIVAL PROTOCOL.

Eight steps between you and total structural failure.
01
SOUND THE ALARM
Call the hotline. ~60 min arrival across WNC.
02
RECON
Thermal imaging. Moisture meters. Locate the infected.
03
EVACUATE THE WATER
Truck-mounted pumps. Submersibles. Drain the zone.
04
SIEGE MODE
Industrial dehumidifiers. 24/7. No consumer gear.
05
AMPUTATE
Cut out the compromised before the mold turns it.
06
DECONTAMINATE
Antimicrobial treatment. Air scrubbers. Purge.
07
DOCUMENT THE FALLEN
Drying certs. Insurance-ready intel.
08
REBUILD CIVILIZATION
Drywall, floors, trim. Licensed GC. In-house.
FIELD MANUAL // CH. 04 PAGE 04 / 10

THE ARSENAL.

You will not survive with a shop-vac and hope.
BIOHAZARD
01
LGR DEHUMIDIFIERS
Pulls moisture from walls the fan-in-the-window can't touch.
02
HIGH-VELOCITY AIR MOVERS
Not fans. Weather events. Indoors.
03
THERMAL IMAGING
See the wet you can't see yet.
04
MOISTURE METERS
Numbers, not guesses. Every surface.
05
TRUCK-MOUNT PUMPS
Thousands of gallons extracted before breakfast.
06
DIGITAL EVIDENCE LOG
Timestamps. Readings. Chain of custody.
FIELD MANUAL // CH. 05 PAGE 05 / 10

DAYS UNTIL NORMAL.

The siege has stages. Here's how long each one lasts.
HOUR 0
ARRIVAL
Dispatch. Extract. Stabilize the perimeter.
T+0
DAYS 1-3
ACTIVE SIEGE
Equipment runs nonstop. Daily recon.
T+72hr
DAYS 3-7
ALL CLEAR
Moisture readings hit target. Gear out.
T+168hr
WEEK 2+
REBUILD
Drywall. Flooring. Finish. Licensed GC.
T+336hr
⚠ POST-HELENE ADVISORY: Claim timelines may extend. The city is still damp.
FIELD MANUAL // CH. 06 PAGE 06 / 10

THE PAPERWORK WAR.

Before the zombies, there are adjusters. We handle both.
WE HANDLE
Direct comms with every major carrier.
Documentation from hour zero. Photos. Logs. Readings.
Line-item scope of loss in Xactimate.
Negotiating with adjusters so you don't have to.
YOU HANDLE
01
CALL US FIRST
Before the insurer. Stop the water before everything else.
02
OPEN THE CLAIM
Get your claim number. Memorize it like a PIN.
03
PHOTOGRAPH EVERYTHING
Every angle. Every soaked couch. Every ruined book.
04
DO NOT DIY THE DRYING
You will lose the claim AND grow mold. A twofer.
05
SAVE EVERY RECEIPT
Hotel nights. Replaced contents. Every single one.
FIELD MANUAL // CH. 07 PAGE 07 / 10

PICK YOUR SQUAD.

In an apocalypse, you want locals who know the terrain.
US
SECURE RESTORATION // LOCAL SURVIVORS
  • ~60 min response from WNC crews
  • Knows your terrain, your homes, your flood patterns
  • A+ BBB since 2012. We live here.
  • Transparent pricing. No franchise overhead.
  • Mitigation + rebuild under one roof. Licensed GC.
THEM
NATIONAL FRANCHISE // DROP-SHIPPED
  • Maybe a crew. Maybe in two hours. Maybe tomorrow.
  • Generic playbooks from an HQ in another state.
  • Corporate overhead baked into your bill.
  • Likely subcontracted rebuild. Multiple hand-offs.
  • Answers to shareholders. Not to you.
FIELD MANUAL // CH. 08 PAGE 08 / 10

SURVIVOR TESTIMONIES.

4.8/5 FROM 268+ CONFIRMED SURVIVORS
"
Juan worked nonstop. I expected a disaster. I got a team.
— GEORGE L.
BASEMENT FLOOD — CONTAINED
"
Luis and his crew were professional start to finish.
— LAWRENCE H.
BATHROOM STORM EVENT
"
Ian worked nonstop. Felt like our house mattered to them.
— AVA N.
WATER HEATER CATASTROPHIC FAILURE
EMERGENCY BROADCAST // MEMORIZE THIS NUMBER
WHEN THE WALLS
START DRIPPING —
(828) 490-7800
LINE ACTIVE // 24/7/365 // A HUMAN ANSWERS
KNOWN SAFE ZONES
ASHEVILLE
ARDEN
FLETCHER
WEAVERVILLE
SWANNANOA
BLACK MTN
CANDLER
HENDERSONVILLE
+ ALL OF WNC
SECURE RESTORATION INC. // IICRC // BBB A+ // LICENSED GC // EST. 2012
01 / 10
EMERGENCY BROADCAST SYSTEM

SURVIVAL PROTOCOL

A homeowner's field guide to the water damage outbreak. Viewing time: approximately 90 seconds. Click anywhere to begin.